Shipping

All orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with a tracking link when your order has shipped.

Artworks are carefully packed in acid-free tissue paper, bubble wrap, cardboard corner protectors, and cardboard box. All artworks include a certificate of authenticity.

 

International Shipping

We offer free international shipping on all orders. At this time, we do not ship to Cuba, Iran, North Korea, and Syria.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

 

Address Changes

If you provided us with an incorrect or incomplete address upon checkout, please notify us as soon as possible at hello@kyresong.art. This includes out­­-of-date addresses on PayPal accounts. If you fail to notify us of an address change prior to the shipment of your order, you will be responsible for any additional shipping costs. Once the original package is returned to us and the additional shipping costs have been received, we will reship your order.

 

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 30 days of receiving your shipping confirmation email, please contact us at hello@kyresong.art with your name and order number, and we will look into it for you.

 

Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery, if the artwork is unused and in its original condition, you can exchange it for another artwork of equal or greater value. At this time, we do not offer refunds.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@kyresong.art with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@kyresong.art.